Student and Parent Self Help Guides
Student Orientation - Getting Started
Technical Issues
- How to Resolve the Issue of No Courses Visible in Student Account
- Troubleshooting Login Issues: Steps to Regain Access to Your Account
- How to Resolve "You Cannot Enrol Yourself in This Course" Error
- My launch course button is not available
- How to download the Zoom App on Windows
- Technology Requirements
- How to download Zoom App on a Mac
- How to download the Zoom App on a Chromebook
- How to clear cache and cookies in Firefox
- I'm having trouble connecting to my Live Session
- How do I turn off pop up blockers in Firefox?
- How do I turn off pop up blockers in Google Chrome?
- How to clear cache and cookies in Google Chrome
- Browser Settings for Safari on iPad
How do I?
- How to confirm a student passed their ELL level
- Understanding and Using the Participation Folder in Your Course
- How to Resubmit a Graded Assignment: Steps and Tips
- How to Submit a Video Assignment
- How to Respond to Discussion Posts as the Only Student in Class
- How to Access a Second Attempt on an Assignment
- How to Join a Live Session and where to find recordings
- How to ask for help as a student
- Understanding Why Your Answer Was Marked Incorrect and How to Address It
- How to Check If You've Completed All Your Assignments
- How to Request a Payment Link for Course Extensions
- How to View Sent Emails to Your Teacher in the Old Dashboard
- How to use Neo Study App
- How to access your course syllabus
- How to use pdf's on Windows, Mac, and Chromebook platforms
- How do I take a screenshot? - Chromebook
- How do I take a screenshot? - Mac
- How do I take a screenshot? - Windows
- How to View Your Gradebook Course Type 2
- How to view your Gradebook Course Type 1
- How to Upload and Submit Audio, Video, and Document Files Course Type 2
- How to Upload and Submit Video, Audio, and Document Files Course Type 1
- How do I access Live sessions in course type two?
- How do I access Live Sessions in course type one?
- Drop course policy
- Course Retake Policy
- How do I request an extension?
- Understanding How Quiz Grades Are Recorded for Multiple Attempts
- How to Request and Apply a One-Week Paid Course Extension
- Message Your Teacher from the Student Dashboard