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Message Your Teacher from the Student Dashboard

This article explains how to send a message to your teacher using the Student Dashboard and what to do if you don’t receive a reply.

Summary

  • You can message your teacher from the Student Dashboard using the Message Center (inbox) or the Message Teacher option.
  • Typical instructor response time is 24–48 hours. If you don’t receive a reply, you can submit a support ticket to have the team contact your teacher.

How to send a message to your teacher (step-by-step)

  1. Sign in and go to your student dashboard homepage.
  2. Open your inbox:
    • Click the envelope icon located beside your name on the dashboard; this opens your inbox/Message Center.
    • If you cannot find the envelope icon, use the "Message Teacher" option on the dashboard or course page.
  3. Compose a new message:
    • Click "Compose".
    • Click the "to" button to select recipients.
    • Check the box next to your teacher’s name and click "OK".
    • Type your message in the text box and click "Send".
  4. Your teacher will receive the message in their inbox and can reply through the Message Center.

Alternative quick option

  • Click the "Message Teacher" button (where available), compose your message, and send it directly to your teacher.

What to expect after sending a message

  • Instructors usually respond within 24–48 hours.

If your teacher does not respond

  1. Wait up to 48 hours for a reply.
  2. If there is no response after that period, submit a support ticket. When submitting:
    • Include your name, course name, and details of your concern.
    • You do not need to attach a file unless you want to.
  3. After creating a support ticket, reply to that ticket for updates rather than starting a new chat.

Support ticket link

  • Use the support form available at: https://share.hsforms.com/2oxeTnorOStGh5Bpr7fpHwQr74ye

Troubleshooting tips

  • If you don’t see the envelope icon on your dashboard, look for a "Message Teacher" button as an alternative.
  • Make sure you select the teacher from the recipient list by checking the box next to their name and confirming with "OK" before sending.
  • Keep message details clear (course name and specific concern) to help instructors and support staff respond more quickly.

Conclusion Use the Student Dashboard inbox or the Message Teacher option to contact your instructor. Expect a 24–48 hour response window; if your teacher does not reply in that time, submit a support ticket with your course details and follow up via that ticket for updates.